This privacy policy tells you what to expect when Daniel Paul Residential collects personal information. It applies to information we collect about:

• Visitors to our websites

• People who contact us via social media

• People who call us

• People who email us

• People who use our LiveChat service

• Complaints or queries

How we use your information

We use this information to match properties available for sale or to let with prospective buyers and tenants. We do not sell or rent personal information about you to anyone. We may share your information with third parties either because we are legally obliged to or because we have obtained specific permission from you to do so.

We use a third party service, Homeflow, to collect standard internet log information and details of visitor behaviour patterns. We use this information to find out the number of visitors to various parts of the site, and to welcome return visitors. The information is held in a secure remote data centre and is processed in a way which does not identify anyone.

Any details you share using the online chat feature on our website are recorded by the provider, click4assistance, and are sent to us to continue serving you. This information is only used by Daniel Paul Residential to help deal with your enquiry and is thereafter deleted. click4assistance maintains a record of the online chat, and you can contact them to request further information.

Daniel Paul Residential may wish to contact you by post, telephone, fax, email, SMS and other electronic methods of marketing which may become relevant in the future ("Future Methods"). This would be done in order to provide you with marketing information about the products and/or services and/or special offers of Daniel Paul Residential, and those of the Selected Companies.

If at any other time you wish to change your mind about direct marketing from Daniel Paul Residential by a particular method, please tell Daniel Paul Residential by using the contact us page on this website or in the privacy policy on this website.

You should use these contact details if you have any other questions about the way in which Daniel Paul Residential processes or uses your personal information.

Daniel Paul Residential is your "Data Controller" under the Data Protection Act 1998 (the "Act"). The Act defines your rights as an individual in relation to how Daniel Paul Residential uses your personal information.

You have the right to tell us not to use your personal information for marketing purposes. You can exercise this right by unsubscribing using the link in any of the marketing emails we send you.

UK data protection law also gives you the right to access your personal information, to object to the use of your personal information for certain purposes, and the right to erase, restrict or receive a machine-readable copy of your personal information. You can exercise any of these rights by contacting us at the address above.

If you are concerned or unhappy with how we have handled or used your personal information, you are able to make a complaint to Information Commissioners Office on the link below:-

https://ico.org.uk/make-a-complaint/

We will comply with the law in responding to your requests. That means that there may be some legal reasons why we cannot comply with all requests.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
 

We use live chat software on our website, this is provided by Click4Assistance, a 3rd party UK based Software Company. Information regarding how the data is processed and stored can be viewed here. https://www.click4assistance.co.uk/click4assistance-web-chat-software-cookie-policy